I have one last suggestion for you to try. I tried to install the HP bluetooth software for W7 on the notebook when it was running W8 (because the bluetooth was listed as a generic BT adapter, and got the same notification you got on yours. I have a HP 6930p business notebook and it has the Broadcom based HP bluetooth radio v2.1 and W10 installed the driver, and the device is labeled as an HP Integrated bluetooth module and it works. There are no W8, 8.1 or W10 drivers for that version of the BT radio. I can't understand why it quit working on the clean install. I do appreciate your attention and thoughts. Therefore, it seems to me, it must be solvable. I would accept your age explanation, except, as I stated earlier, it was working under Windows 10 for over six months, before I did the complete reinstall. I had already tried to update the drivers for both devices, and yes, it said the best driver was already installed. There are no drivers I could find for it from HP. Your notebook has a broadcom bluetooth v2.1 adapter, and it is probably too old to work on W10. It will either find one, or report the best driver is already installed. It may take several minutes for windows to look for a driver. The only other suggestion I can offer would be to be connected to the internet, click on the generic bluetooth adapter in the device manager, click on the driver tab, click on update driver, and select the automatic search and see if windows can find a suitable bluetooth driver. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.
HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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